Candle Care

Show Your Candle some Love

Candle Care

Candles can be dangerous so it is important you burn your candle safely. We have also provided some tips on how to care for your candle to ensure you get the most from your candle.



Warning – Failure to follow the safety instructions could result in fire, hazard or injury.

Never leave burning candle unattended. Keep your candle out of the reach of children and pets. Place candle on a level, stable, heat resistant surface. Keep away from drafts and curtains. Never burn on or near anything that can catch fire. Candle jar will become hot during use – do not touch.

Crystals are a choking hazard. Keep away from children and do not put in your mouth.

Remove large crystal from candle before burning. You can gently scoop it out with a spoon and rinse crystal in warm soapy water.

Extinguish candle flame carefully using a candle snuffer or by blowing gently. Never use wooden lid to extinguish candle flame.

Place wooden lid on candle when not in use to help prevent foreign objects landing on your candle.

Trim wick to 5-7mm before lighting. Keep candle free from foreign objects including matches and wick trimmings. Do not burn for more than 4hrs.

 Your candle will be completely burnt with approx. 6mm of residual wax. At this point, you can clean candle jar with warm soapy water and repurpose as storage container. 


Tips to get the most from your candle

Safety first – Always follow our safety guidelines above and keep your candle out of reach of children and pets, and away from draughts and curtains etc.

Commit to your candle – Burn your candle for a minimum of 2 hours each time you light it. You need to let the wax melt all the way to the edge of the jar at an even depth across the top before you blow it out. This is especially important the first few times you burn your candle as you will create a wax memory which the candle will follow on future burns. Do not burn for more than 4 hours at time.

Tidy your wick and wax – Keep your wick about 5-7mm in length. Trim your wick before every burn. If your candle begins to ‘smoke’ it is a sign that your wick needs trimming. Also, if you notice a black ball (this is a build up of carbon) forming on the top of your wick, this is a sign the wick needs a tidy. We recommend you use wick trimming scissors. Be careful not to trim your wick too short as this can cause ‘tunnelling’. If your candle is burning unevenly don’t trim the wick and give some longer burns (3-4hrs) to allow the built up wax to melt.  Once extinguished, you can also use a spoon to gently push the soft wax down into the melt pool, taking care not to drown the wick. Allow candle to completely set before trimming the wick and relighting. Keep your wax pool clean – no half burned matches or wick trimmings please.

Crystal keepsake – Your Crystl candle is embedded with a lovingly placed crystal stone for you to remove and hold onto as a special keepsake. We recommend removing the large crystal prior to burning, to give an even burn to your candle. You can leave the small crystals as they will sink into the wax. Each candle will burn differently as the crystals move around in the softening wax. If you notice the crystals are preventing an even candle burn you may choose to remove carefully when the wax is soft, after you have extinguished the flame. Alternatively, any crystals you choose to leave in the candle will sink down into the wax and when your candle is finished you can remove and clean by washing with warm soapy water.

Soy wax is natural and may have imperfections – Although we use a high quality soy wax at Crystl, changes in temperature may cause ‘frosting’. This is where the wax can look cloudy in parts or pulls away slightly from the  glass container and looks like a wet spot. This is a perfectly normal reaction of soy caused by temperature changes and will not affect the burning or quality of your candle at all.

If you have any queries regarding your candle please feel free to contact us as we are happy to help.




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