Refund Policy

Crysl Refund & Returns Policy

Refund & Returns Policy:                             

Soy candles cannot be left outside in the heat. Your order will be delivered by courier to your nominated residential or business address. Please ensure someone is home at the time of delivery. No refund will be offered for products damaged due to being left in the heat.

If your item is faulty, please contact us to arrange a refund of the original purchase amount (not including shipping).

Please follow our candle safety instructions included with your candle and available on our website.

 

Shipping Policy:

We currently ship Australia wide using 100% carbon neutral shipping.

Your order will be delivered by courier to your nominated residential or business address. Please ensure someone is home at the time of delivery. No refund will be offered for products damaged due to being left in the heat.

Free local pickup is available from our studio on the Gold Coast. Please contact us if you require international shipping.

 

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